How do you choose the right cooling plan?
Please provide information about your device's power consumption, ambient temperature, space limitations, etc. Our technical team will recommend the best solution for you. We can also arrange a technician visit.
Is the product installation complicated? Need a professional?
Most products support plug and play with detailed installation manuals. For large projects, we provide on-site installation services and technical training to ensure that you can use our products correctly.
What payment methods are supported?
Bank transfers, Alipay, WeChat Pay, and more are supported. Enterprise customers can apply for a time period service, and we offer flexible payment plans to meet different customer needs.
What is the typical lead time?
3-7 working days for standard products and 15-30 working days for customized products. Large batches of orders can be negotiated for delivery, and we will arrange the optimal production plan according to your needs.
Do you provide technical support?
We provide 24/7 technical support. You can contact us by phone, email, online support, etc. Our technical team will answer your questions in a timely manner.
Can the product be customized?
Absolutely! We have a strong R&D capability to tailor products to the specific needs of our customers. From design to production, we offer a one-stop shop.
How do I become your partner?
We welcome partners from all walks of life to join us. Get in touch with us through our Contact and we'll connect you with our Detailed Introduction partnership policy and process.
Do your products meet international standards?
Yes, our products have passed many international certifications such as ISO9001, CE, RoHS, etc., and meet the standard requirements of major markets such as Europe and the United States.
How is after-sales service ensured?
We have established a perfect after-sales service system, providing 7 × 24-hour technical support, and have service outlets in major cities across the country to ensure timely response to customer needs.
